Your district is encouraged to take advantage of these helpful services included with your OnCourse subscription.
Support for All Staff
Most providers only extend support to a few key contacts in your district.
OnCourse takes a different approach, offering support-for-all as part of our mission to help every educator succeed. Any teacher, office staff member, counselor, etc. can send in support requests or use an in-app screen recorder to help OnCourse support resolve their questions as quickly as possible.
The median support resolution is under 24 hours.
Chat Support for District Managers
Your district and technology staff are at the top of the escalation food chain. They tend to deal with the biggest and most urgent challenges.
To help them get the fastest possible support, district VIPs have access to a special Chat Support feature, connecting them with an expert as quickly as possible. The OnCourse agent can launch an on-demand Zoom meeting to help walk through issues in the most productive way possible.
Cloud Hosting and Cyberthreat Protection
OnCourse is a 100% cloud-based platform with 99.9% annual uptime. Your district can finally part ways with any server-based hardware or version-update headaches. Let us take care of it, as well as your nightly backups and disaster recovery planning.
Full Service Rollover
Let OnCourse's team handle the heavy lifting of your annual rollover. Simply complete a quick survey to guide us through your upcoming school year, and our team will execute your promotions, configuration changes, and more.
3rd Party Integrations
OnCourse SIS clients pay one annual fee for maintenance of integrations with core systems. If you have systems you love, for callouts, lunch, transportation, assessment, etc., they will (in most cases!) be covered by your annual integration.
Updates to Academic Standards
When your learning standards change, OnCourse takes care of uploading new versions for you.
Included for clients using OnCourse Lesson Planner, Curriculum Builder, LMS, and Assessment.
OnCourse University: Video Training Portal
All staff members have unlimited access to OnCourse University, an on-demand portal for video training and user guides. Staff can begin with a "Starter Series" or use the search function to quickly locate topics of interest.